Epitome of useless = Vodacom

Seems like not even a Hello Peter complaint sparked any sense of urgency in assisting me. To date I have not had any communication from the Vodacom team. Your unwillingness to assist and fix your mistake leaves a bitter taste. I am struggling to understand whether you are incapable or just ***********? I migrated to save money, now because the migration was not processed I am forced to again pay R1800 for a package I no longer need. Had you assisted with an upgrade this would not be an issue, but even when I tried to upgrade you only offered me 1 package, a package I did not need and specified upfront that I do not want a package this high. But you refused and said that was the only package available, so I opted to migrate, and that was not even done. Tell me Vodacom, at what point are you going to assist me, because at this stage it seems I would be better off just cancelling this contract.