KS
Kumar S
1 reviews | Active since Jan 2021
09 May 2022, 11:15
Epitome of incompetence and support
I seriously don't know if common sense is a human trait anymore. I have logged a call with Vodacom - the case is in my favour due to as Vodacom put it - dishonesty by their member. Yet I have been billed double my normal rate and subscription for March and now for April I get a ridiculous invoice which is 5 times my subscription and I am being charged for migration costs which is for a cancelled contract. What the hell is going on with Vodacom and their staff. Vodacom does not do refunds but will credit me - WHERE IS MY CREDIT!!!!! WHY IS THERE ALL THIS CHARGES FOR YOUR DISHONEST BEHAVIOUR????
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Replies (2)
Vodacom's replyOfficial
09 May 2022, 12:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2022, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KS
Kumar S's updateReviewer Update
17 May 2022, 12:52Definitely not what has since transpired. It does seem it is a circle of incompetence. I should know - I have been transferred to incorrect departments - given incorrect numbers for service and support issues - Eventually assisted only to be told your response to my request being resolved as an echo of my thoughts to Vodacom being a poor service provider and supporter of their product.
KS
Kumar S's update17 May 2022, 12:52
Reviewer Update
Definitely not what has since transpired. It does seem it is a circle of incompetence. I should know - I have been transferred to incorrect departments - given incorrect numbers for service and support issues - Eventually assisted only to be told your response to my request being resolved as an echo of my thoughts to Vodacom being a poor service provider and supporter of their product.