EPIC USELESSNESS

<p>In December 2016 I upgraded my handset to an iPhone 7. After I confirmed with FIVE consultants that I can pay in an amount of R7016. and KEEP my current subscription of R549 per month I upgraded and PAID IN R7016. In January my debit order went off as per usual:R169 for my data line and R549 for my phone line. In Feb: no debit order. I phoned in, after TWENTY MINUTES the consultant FINALLY saw that VODACOM did not allocate the R7016 to the handset but..... TADA to my normal account. I then spoke to her "supervisor" - STILL WAITING for that ROCKET SCIENTIST to call me back. So on 27 Feb I phoned again. The consultant told me NOTHING was logged on the system - NIT EVEN MY CALL. He then actually gave me a reference and said it would be corrected IMMEDIATELY. So today is 2 March,and guess WHAT! NO DEBIT ORDER WENT OFF. Phoned again and the Astro-physicist informs me "Vodacom owes you money." GREAT!!!! In that case I DEMAND IMMEDIATE REFUND OF ALL MY MONEY AND RE-INSTATEMENT OF MY DEBIT ORDER TODAY!!! YOU PEOPLE ARE SO ****ING *********** YOU MAKE JACOB ZUMA LOOK LIKE THE LEADER OF THE FREE WORDL!!!!!!!USELESS ****ING CUSTOMER SERVICE!!!</p>