EPIC Upgrade fail and non existent customer service

After an almost epic horror experience through Mondo, the trend seems to be following through Vodacom. In short, we upgraded 3 Vodacom contracts through Mondo which were eventually returned due to misinformation and incorrect goods being received. Mondo confirmed once the goods were returned, we can proceed with the upgrade through Vodacom. The goods were collected on 30/01/2021 by RAM courier.

I contacted Vodacom on Monday 01/02/2021 and spoke to a gentlemen to confirm if the transaction was reversed. He confirmed the goods were returned but the upgrade date on the system was not yet reversed. He further explained that he was logging a call to correct the date so that we can proceed with the upgrade and that this will be corrected within 24 hours.

I received an sms today 03/02/2021 confirming that the query was resolved. I called there upgrades department requesting to proceed with the upgrade. The agent explained to me that the reversal was only processed on the 1 contract and that the reversal on the other 2 contracts can only be done after the end of the month due to the fact that they were migrations. So the current situation is that I can only upgrade 1 number now and the other 2 on the 1 March 2021. So now the client has to suffer due to a mistake from there outbound call center Mondo on the 18/01/2021.

Furthermore the agent confirmed that nothing can be done to remedy the situation and that we will just have to wait. This has been a absolute horror experience. Not to mention all the frustration and lies one had to deal with through this entire ordeal for the best part of 2 weeks. I cannot believe the pathetic level of service I have received from these 2 institutions and I think its time to move to a new provider.

Any takers?