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eparrington E

1 reviews | Active since Mar 2009

04 Jul 2018, 15:03

EPIC FIBRE FAIL - DON'T WASTE YOUR TIME/MONEY WITH VODACOM

I "upgraded" my fibre package a few months ago and they duly advised that it was successful and started charging me for the higher package. Imagine my surprise when two months later I receive an email stating that it is now active - coupled to this is the Vumatel/Vodacom issue we had for 2 weeks of June where we had NO SERVICE - you guessed it - THEY CHARGED ME THE FULL MONTH FOR JUNE!!!

WHAT A RIPOFF YOU ARE - QUICK TO DEDUCT THE MONEY BUT NOT QUICK TO REFUND - I'M CANCELLING MY DEBIT ORDER - TRY AND GET YOUR MONEY THEN!!!!

0
Replies (1)
Vodacom
Vodacom's reply04 Jul 2018, 21:30
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team