Epic Fail Vodacom

<p> <br />I am beyond frustrated. I upgraded to a new phone (including sim swap) 3 weeks ago, however the contract renewal only kicked in on 30 November. As of 30 November, I have had NO network connection: “VodacomSA Network not available”. I AM PAYING FOR A SERVICE, WHICH I HAVE NOT BEEN ABLE TO USE FOR THE PAST 7 DAYS. Apart from that - I am not able to make ANY phone calls whatsoever or use my message service. I am only able to connect when in a wi-fi zone, and even then I cannot make any calls/send msgs. I cannot even use any Vodacom services to check my account detail / data availability on my router. I have been in a Vodashop every day of the week, and no one seem to be able to help, they just keep reporting it to Vodacom. A post on facebook were answered by asking me to email contact details, which I have – but still no response – EPIC FAIL VODACOM – EPIC FAIL - REF : INC ********** 61259</p>