Epic fail

It gets better and better – Vodacom just closed my reference number unilaterally without my complaint having been resolved. The cherry on top of the insult is “Thank you for your support”. From my perspective, Vodacom is behaving like a really dysfunctional, arrogant organisation. The response to my first Hello Peter complaint two days ago, by “Rudi-Jo Stephan Le Roux” from Customer “Care” who are supposedly “investigating”, is probably a sham, so I shall have to escalate further. This one’s NOT going away, Vodacom. I do actually have better things to do, but you have now pushed me too far.