Epic EPIC service failure

Vodacom again does not fail to epically fail. Tried to get a new handset on my existing contract ONLINE. Don’t know why they market online convenience because I still have to deal with a nitwit who phones me back, starting the conversation with ,” eeeih, eish, ‘ello”. This is NOT rasist, I would purely like to have a conversation with a professional person! Better yet, I would like for the online process to be ONLINE. When I added my fibre line to the value of R800 per month to my contract (device, IP, data and installation) I gave my basic info and voila, 6 hours later it was all in motion. But apparently when you want to add a handset and line to the value of R300 per month the concept is TOTALLY different. Then I was told that if I don’t like the process, I must go to the shop because “she” (the agent) don’t deal with customers who don’t understand what she tries to explain.

Here’s a novel idea Vodacom...if you advertise the ease and cost saving of doing something ONLINE, keep it ONLINE!!!! And don’t tell me to go to your shop!! If I wanted to go actual shopping, I would be walking STRAIGHT PAST ALL THE VODACOM SHOPS IN THE MALL TO YOUR NEAREST COMPETITOR!!