EPIC 3 / VODACOM CELLPHONE INSURANCE ****

Item: Vodacom
Rating: 1
Author: Wayne P

I bought a cell phone on contract from Vodacom 3 months ago and I did not select any option for insurance at the time and I also did not authorize any direct debit for an insurance policy. Vodacom simply signed me up for an overpriced insurance policy that I never wanted in the first place and started taking R199 a month from my account via direct debit. This is *****!

Helpful (0)

Replies (2)

Wayne P's updateReviewer Update

04 Jan 2018, 10:08

Is there any way to remove a review? Turns out this had nothing to do with Vodacom...

Wayne P's update04 Jan 2018, 10:08

Reviewer Update

Is there any way to remove a review? Turns out this had nothing to do with Vodacom...

Vodacom's replyOfficial

04 Jan 2018, 10:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply04 Jan 2018, 10:15

Official