Entrapment and unwillingness to assist

I purchased a data bundle using the *135# mobile dialing facility. After purchasing a small data bundle, I was presented with what I believed to be a confirmation prompt. This prompt was in fact to extend my data bundle with 5GB, which expires on the same day.

This is nothing more than entrapment. When I phoned the call center to request that it be reversed, I was told that I had agreed to the purchase and that is the end of it. I was abruptly disconnected from the call.

I have been a loyal Vodacom client since 2001, but that is going to change now.