1 reviews | Active since Jan 2017
Entrapment and Theft!!!!
<p>I was offered a ****le contract by Vodacom and in the terms they stated if I was not satisfied with it I could contact them and they would arrange for it to be picked up. I was not happy with it and within the 7 days I contacted them to pick it up. They never did and after 47hours I contacted them again. They stated that it has been logged for pick up but it will only take place in 15 working days. After that time I phoned and they stated on the system that nothing was logged. Product was picked up there after and money started coming off my account for a ****le I no longer had. 3 Months have been taken off already and I NO LONGER HAVE THE DEVICE........ This is unacceptable and I would like my money back and a full explanation and apology ASAP.</p> <p> </p> <p>Regards</p> <p>Very upset Client </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Once again prooving how pathetic vodacoms service is,I previously loged a complaint of entrapment and theft on 9 jan 2017. That same day i got a response saying that one of their consultants will be in contack with me in due course.today is 14 Jan 2017 and no one has come back to me they are exploiting their customers and i once again demand a full refund,explanation and a apology on something i dont have.
Regards,
Still verry upset Client.
Once again prooving how pathetic vodacoms service is,I previously loged a complaint of entrapment and theft on 9 jan 2017. That same day i got a response saying that one of their consultants will be in contack with me in due course.today is 14 Jan 2017 and no one has come back to me they are exploiting their customers and i once again demand a full refund,explanation and a apology on something i dont have.
Regards,
Still verry upset Client.