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Marco A

1 reviews | Active since Jun 2017

12 Apr 2019, 10:47

Entitled Information

I have a simple question to Vodacom, why can nobody at Vodacom tell me what your price increase was on the 1st of April 2019????? I was on the phone for 10minutes getting transferred around.

I want to know percentage based?

0
Replies (2)
Vodacom
Vodacom's reply12 Apr 2019, 11:03
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Apr 2019, 11:23
Official
Dear Marco,   Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.  Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also,  notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
 
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848

https://www.vodacom.co.za/vodacom/terms/pricing-guide/  
 
Regards, 
Vodacom Consumer Website Team 

Best regards,