Entire Data Balance System crashes and no one knows!

<p>I am a Red VIP Customer. I have had a few run-ins with Vodacom over the inaccuracy of data balances on their Vodacom app, The crime is that they charge an ******ionate rate for going over my monthly allocation.</p> <p>The app can't tell me accurately. Now it can't tell at all!!</p> <p>So, I've called the RedVIP call centre and the news is that no one can tell data balances anywhere in the country - it's a disaster. BUT, Vodacom can't send a simple SMS to customers explaining. Just..nothing!</p> <p>So, I call to find out my data balance, not possible, I dial *111#, no info, system is down.</p> <p>I call to buy an extra 5gb of data and I'm promised a confirmation SMS, no SMS. </p> <p>Yet, this company makes R1 200 000 PROFIT A MINUTE for their shareholders and the systems are pathetic.</p> <p>I have no idea what I will be billed, at what rate, what I've used...but we all just PAY, PAY, PAY.</p>