DD
Dan D

1 reviews | Active since Aug 2015

06 Oct 2015, 10:57

Enticing retention package dishonoured

This is my last report about Vodacom on Hellopeter. Unfortunately this platform has resulted in no response from Vodacom about my previous reports. Utterly disgusted is putting it mildly. I will now resort to Facebook and Twitter to alert my community to Vodacom's appalling service. My previous report is below:<br> <br> I upgraded my Vodacom contract in May 2015. I was about to switch to Cell C,<br> who offered me a better deal, when Vodacom retentions offered me a better deal.<br> I accepted the deal, for which their is evidence on paper as well as on Vodacom's recording. Once they locked me in, they proceed to dishonour their agreement, and they are still doing so today, despite many long hours spent with customer \care". They have \""retained\"" me"

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2015, 13:35
Official
Hello gattidewes,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team