DP
Desire P

1 reviews | Active since May 2016

12 Sept 2018, 10:53

'Entertainment Services' - NOT AUTHORIZED

I've noted on my bill that I have been charged for 'Entertainment Services' from July 2018. Please confirm where I authorized this additional charge? Ensure that a credit is given on my account for: July: R157.29 August: R186.49 September: R189.49 It is ******* to bill for something that was not authorized. I don't even know what this service is. Please ensure that this is rectified and full details provided.

0
Replies (4)
Vodacom
Vodacom's reply12 Sept 2018, 11:06
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 Sept 2018, 09:17
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 Sept 2018, 09:17
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 Sept 2018, 09:17
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards,

Vodacom Consumer Website Team

Best regards,