WN
Wendy N
1 reviews | Active since Jan 2018
19 Jul 2023, 14:16
ENQUIRY DONE WITHOUT CONSENT
I have never had a contract with Vodacom nor app**** for any credit however an enquiry was done without , my consent. This is against consumer right and I demand that this is removed immediately!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Jul 2023, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jul 2023, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
WN
Wendy N's updateReviewer Update
21 Jul 2023, 07:33 EC-1M4F-2CDRDLInboxSearch for all messages with label InboxRemove label Inbox from this conversation
ECC CLO <***> | Jul 20, 2023, 1:46 PM (17 hours ago) | |
to me
Dear Wendy Ngcongo
As discussed, kindly email the Forensics Division to ******** for further investigation and feedback.
They are best equipped to assist further.
Regards,
Vodacom Consumer Website Team
ECC CLO <***> | Jul 20, 2023, 1:46 PM (17 hours ago) | |
to me
Dear Wendy Ngcongo
As discussed, kindly email the Forensics Division to ******** for further investigation and feedback.
They are best equipped to assist further.
Regards,
Vodacom Consumer Website Team
WN
Wendy N's update21 Jul 2023, 07:33
Reviewer Update
EC-1M4F-2CDRDLInboxSearch for all messages with label InboxRemove label Inbox from this conversation
ECC CLO <***> | Jul 20, 2023, 1:46 PM (17 hours ago) | |
to me
Dear Wendy Ngcongo
As discussed, kindly email the Forensics Division to ******** for further investigation and feedback.
They are best equipped to assist further.
Regards,
Vodacom Consumer Website Team
ECC CLO <***> | Jul 20, 2023, 1:46 PM (17 hours ago) | |
to me
Dear Wendy Ngcongo
As discussed, kindly email the Forensics Division to ******** for further investigation and feedback.
They are best equipped to assist further.
Regards,
Vodacom Consumer Website Team
WN
Wendy N's updateReviewer Update
21 Jul 2023, 07:36I have not received any assistance from you instead the consultant that contacted confirmed that indeed an enquiry was done on the 29th of June and refused to give me further information as to who did the application instead said I must email the ***** department. It is your responsibility as a brand to resolve complaints that are raised not for the customer to be send back and fourth. I told the consultant that I needed all the details to escalate to forward to my layers . I need vodacom to resolve this immediately.
WN
Wendy N's update21 Jul 2023, 07:36
Reviewer Update
I have not received any assistance from you instead the consultant that contacted confirmed that indeed an enquiry was done on the 29th of June and refused to give me further information as to who did the application instead said I must email the ***** department. It is your responsibility as a brand to resolve complaints that are raised not for the customer to be send back and fourth. I told the consultant that I needed all the details to escalate to forward to my layers . I need vodacom to resolve this immediately.
WN
Wendy N's updateReviewer Update
26 Jul 2023, 08:25I AM STILL WAITING ON FEEDBACK FROM VODACOM AND STILL NO ANSWER. THIS WAS NOT DONE BY ANY ***** , IT WAS THEM!! I WANT ANSWERS!!
WN
Wendy N's update26 Jul 2023, 08:25
Reviewer Update
I AM STILL WAITING ON FEEDBACK FROM VODACOM AND STILL NO ANSWER. THIS WAS NOT DONE BY ANY ***** , IT WAS THEM!! I WANT ANSWERS!!