ENQUIRY

Good day,<br> <br> I am one of your good and loyal customers however I am not happy with the treatment I am receiving from you.<br> <br> I have just upgraded my cell phone number is ***I have two contracts with you, And upgraded with my other number that I don't usually use. I upgraded to a package of R429.00 PER month that was my understanding until I called your ACCOUNTS department. <br> <br> Why do I have to pay for a handset that I no longer use. Why is that I had to pay you an Administration fee yet I was upgrading. Only now when I upgrade I was told that I have to pay for an extra money. Even the consulted that assisted me didn't even tell about the money left from the previous existing contract.<br> <br> May I please get an explanation why then are we allowed to upgrade early but still have to pay for the remaining months. It becomes a problem to me and why are we not getting the same treatment from you guys.<br> <br> Your response will be appreciated.<br> <br> Ms L Sebooa<br> ***<br>