JP
John P

1 reviews | Active since May 2014

20 Mar 2018, 11:51

ENOUGH, VODACOM SHOULD BE ASHAMED!!!

Hi Guys

I HAVE HAD ENOUGH OF VODACOM!!!!!!!

I have never dealt with a more inefficient company in my entire life! You should be ashamed of the service that you are claiming to offer.

It is absolutely disgusting what you do to your clients ( have been your client for 24 years!!!)

The inefficiency and incompetency of your company is unbelievable!!!!! Enough to drive one mad!!!

For 20 years I have told you I am NOT a business!!!! 20 years later I am regarded as a business on your systems.

My "self help" services have been suspended for I do not know what reason for more than a month now. I have e mailed 10 people, spoken to 30 people and everyone is "escalating" my problem. I get "do not reply to this e mail", "this is an automated reply", and all sorts of nonsense!

I have had 4 phone calls the past day from people having NO IDEA of what they are actually doing!!!

ENOUGH!!!! CAN SOMEONE COMPETENT COMMUNICATE WITH ME AT ********** OR MUST I GO TO ANOTHER NETWORK????

ENOUGH!!!!!!

If anyone at Vodacom can prove to me that they are competent, efficient and customer orientated, I will take back all that I said. Sadly, someone is going t send an e mail telling me "we are escalating your query. "

John Planets

0
Replies (4)
Vodacom
Vodacom's reply20 Mar 2018, 11:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

JP
John P's update20 Mar 2018, 12:41
Reviewer Update
Once again you fail the customer! You are passing the buck by saying, " kindly note that a consultant will make contact with you in due course." You have been trained well to say these answers. Has it addressed my unhappiness??? NO !!!!!!!!!
JP
John P's update20 Mar 2018, 12:42
Reviewer Update
All you have to do is for someone competent to call me from Vodacom and assure me that what I have requested has been done! Is this so difficult???
JP
John P's update20 Mar 2018, 12:42
Reviewer Update
Sick and tired of e mails, replies, promises and escalations.