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salome S

1 reviews | Active since May 2016

11 May 2019, 06:53

ENOUGH IS ENOUGH !!! YOU HAVE ****** FROM ME FOR THE LAST TIME !!!

I am so FURIOUS there are no words to use without SWEARING at these ******* !!!

I have a 24 month CONTRACT with these THIEVING GIANTS - but Since May 2018 my monthly bill has been FLUCTUATING with amounts between R1.05 to R55.00. ALWAYS in vodacom's FAVOUR !!! NOT ONCE has it been CONSTANT. I DO NOT have any other items that I add or discontinue in between billing dates, NEITHER do I get any additional BENEFITS for the UNJUSTIFIED CONSTANT increases.

This is supposed to be a CONTRACT - meaning I am supposed to get charged the SAME for EVERY MONTH until the contract expires. However, for the past year things went totally out of control.

I keep complaining but NOTHING gets done !!! Even when I was told the R1.05 they STOLE from me in OCTOBER 2018, will be rectified, NOTHING EVER HAPPENED !!!

Each and every RAND you ***** from the public amounts to MILLIONS in your pockets. Even just R1.00 for ONE MONTH, multip**** by your paying customers which are 41.6 million according to research, adds to R41,600.000.00 (FORTY ONE MILLION SIX HUNDRED RAND) you ***** from US, the public.

PLEASE NOTE : I WILL NOT RENEW MY CONTRACT WHICH EXPIRES ON 31 MAY 2019. NEITHER WILL MY HUSBAND NEITHER WILL MY 3 CHILDREN AND 3 IN-LAW CHILDREN NEITHER WILL MY 2 GRANDCHILDREN

We have ALL taken out our contracts at the same time and they are ALL ending on 31 May 2019. WE ARE ALL MOVING ON !!! You are losing 10 subscribers at one time. AFTER BEING WITH VODACOM FOR MORE THAN 20 YEARS, I AM MOVING ON !!!!

ENOUGH IS ENOUGH !!!

I CAN NO LONGER TOLERATE THIS DISHONEST WAY IN WHICH YOU CONDUCT BUSINESS !!!!

0
Replies (4)
Vodacom
Vodacom's reply11 May 2019, 12:42
Official
 
Dear Customer, 

Thank you for making us aware of your query. 

Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

***Please note*** Beware of phishing ****s. 

Vodacom will not contact you via WhatsApp to request your personal details. 

Regards, 
Vodacom Consumer Website Team 
sS
salome S's update15 May 2019, 16:54
Reviewer Update
Thank you for your pro-forma reply. NO ONE has contacted me ! AND I am STILL waiting for an ACCEPTABLE solution to this matter.
sS
salome S's update17 May 2019, 09:47
Reviewer Update
I have TOLD YOU NUMEROUS times that my husband was at SARS in a meeting and CANNOT be reached during such meetings !!!!!!!! EXACTLY what part of that DID YOU NOT UNDERSTAND ??????????? and then --- you refer to APRIL 2019 for the R10.00 increase --- WHAT ABOUT THE 48% INCREASE IN MAY 2018 AS WELL AS THE OTHER MONTHLY INCREASES IN BETWEEN ???????????? YOU ARE EXTREMELY SELECTIVE WITH YOUR REPLIES !!!!!!!!!!!! SINCE THIS CONTRACT ACCORDING TO YOU IS IN MY HUSBAND'S NAME BUT YOU DON'T EVER SEND HIM THE INVOICE --- I GET THE INVOICE MYSELF AND ON MY PHONE. BUT WHEN IT COMES TO QUERIES ON THIS ACCOUNT YOU REFUSE TO TALK TO ME, THE OWNER OF THIS PHONE AND CONTRACT --------- WHY ????????????????? PHONE MY HUSBAND TODAY ( ********** ) !!!!!!!!!!!!!!!!
sS
salome S's update17 May 2019, 09:54
Reviewer Update
AND ---- don't try and talk your way out of the amounts you have ****** from me since MAY 2018 (a whole year). NOT ONE SINGLE month since MAY 2018, the invoice was the same. ALWAYS more than the previous month and ALWAYS in vodacom's favour !!!!!!!!!!!!!!!! THIS COMPLETE CONTRACT WILL BE CANCELLED !!!!!!!!!!!!!!!!!!!!!!!