mJ
mark J

1 reviews | Active since Oct 2014

23 Aug 2017, 11:03

Enough is Enough Vodacom

Vodacom cannot control their billing. While still in contract I was billed an extra +-R10k in Dec and Jan 2017. They could not or would not help me. Then I battled to go on pay as you go. The only way to get it right was for my wife to phone the sales team to ensure we had a body on the phone and not let them go. This is how we got service. Have been on pay as you go for 2 months now spending less than contract inspite of the higher costs associated with data and calls. Now I have got an email stating I still owe R1.2K. I refuse to pay this until someone contacts me explaining how it can happen. I cannot afford to donate R11k a year to a non-charity organisation. Pathetic.

0
Replies (3)
Vodacom
Vodacom's reply23 Aug 2017, 11:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

mJ
mark J's update23 Aug 2017, 11:19
Reviewer Update
Not holding my breath.
mJ
mark J's update26 Sept 2017, 13:20
Reviewer Update
Published this on the 23 August and the only person to contact me was to tell me I owe them an outstanding amount. No willing to explain it or help just want the money paid. Nobody from Vodacom cares about sorting this out. Much easier not to help and just list people. Come on Vodacom you should be better than this.