LS
Lauren S

1 reviews | Active since Sept 2011

31 Mar 2015, 08:28

Enough is enough. End my relationship with Vodacom

2 years of HELL and I am back where I started! Oct 2013, was called by a consultant to downgrade my data account as I wasn't using all my data. From that day my limit was removed from my account without my knowledgeand I received an R8500 bill. Vodacom dealt with this matter and did not reinstate my debit order. They closed my account without me knowing. It cost me a firtune to reinstate my account which was NOT my error. Whjat then transpired was 6 months of hell with a sim card that did not work and no one knew why - they kept on blaming my ipda until we put other provider's sims in and it worked. I then spent daily at Vodacom eastgate trying to rectify the problem (all this time had to access to data but still charged), Eventually they opened a new account for me and guess what? Did not reinstate my limit so that i have now received a R8500 debit order off my account.My credit rating is now impacted as I do not have this money in my bank account. Vodacom, I want you out of my life, Please contact me to see how this can be done as quickly and painlessly as possible (what are the chances?)

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Replies (1)
Vodacom
Vodacom's reply05 Apr 2015, 11:33
Official
Hello Decordent,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team