LT
Lindie T

1 reviews | Active since May 2017

16 May 2017, 15:16

Enough is enough..

<p>Numerous indivuals have complained about the service they receive from Vodacom. I also ignored them, as I have never before witnessed myself until now. I have had enough, I have a loaded debit order that is supposed to be deducted every 15th of the month. Vodacom deducts 2 months, then mis a month, where I should do an EFT then. Then I call in and set up a new debit date thinking there is something wrong with my account. again, two to three months go by, where they deduct, then they miss again and bombard me with messages to pay my account. There was enough money in my account, so the debit DID NOT bounce. WHY ARE YOU MISSING DEDUCTIONS??? this is so inconvenient. And then when I call in to find out what is going on, no one can tell me why this is happening!? I set up a debit date for a reason? Oh and thank you for listing me then as a BAD PAYER!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply16 May 2017, 15:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,