Enough is enough

<p>It's been two weeks since I sent in my iPhone 6s for repairs as the screen went black after plugging it into a charger. After 5 working days I was slammed with a bill of R5698.68 for a replacement phone as their reason was 'it's a bent body and that's under physical damage'. Firstly I got the phone in April? It's giving me problems and now I need to pay 5,5K. I find this ridiculous as the phone is barely 4 months old, and yes let's say the body is bent? That is not my fault, there are over 5000 websites on complaints about iPhone bodies bending and it's a manufacturing fault or product fault yet now I must pay for it? </p> <p> </p> <p>What at upset me even more is when Altech Auntopage closed down I was moved over to vodacom and since have been double charged for a handset, which operators have explain to me why BUT their system says I have 19 months of my previous contract remaining as well as the one for the new iPhone ? On top of it they apparently have no past documentation from altech to figure this out? But I must happily pay for two handsets which was not told or explained to me when upgrading and now OVER R5000 for a faulty device.</p> <p> </p> <p>what upsets me even more is there was not one operator willing to pass me on to someone who could help me even more, half the time I was disconnected or just left on hold until I eventually gave up? </p> <p>Operators would laugh at my situation ? And tell me their hands are tied?</p> <p> </p> <p>I am disgusted and see no point in actually furthering my business contracts with vodac because what's the point of paying the monthly installments and everything if when you need their so called great and friendly help it entails throwing money into their bank account.</p> <p> </p> <p>Lastly this is a business contract and this will not be the only forum that I'll be using. I'm so upset with vodacom. </p>