ENOUGH IS ENOUGH!!!!!

I honestly have no more strength to fight with Vodacom anymore. I am really mentally tired...

I have been with Vodacom for years and 2 years ago when i upgraded my 2 cellphone contracts over the phone i was assisted by a lovely lady that was so friendly. I was offered the 2 x Samsung A5 2017 phones with R200 airtime per phone and 500mb every month for 24months. The 1st month went well as i received the airtime and the 500mb.

The 2nd month i did not receive the 500mb, so i called the call centre and asked them where my 500mb was as i only received my airtime. The lady said that this was only a once off 500mb that i got the 1st month. I told her to listen to the recording of me accepting the deal as i did ask her if this is for 24 months and she stated yes. I have spoken to numerous staff and supervisors and the kept promising the will het to the bottom of this, till today i have not receive any compensation for the mistake that was made by vodacom staff or the 500mb that was agreed on. I eventually gave up coz every call was the same everyday.

Guess what??? Time for my upgrade again and my gut told my to just end the contract and go to a more reliable company, but i thought lets give them one more chance.

So i call the upgrade department on the 8th of Jan 19 to upgrade both phones. All was sorted and confirmation was sent to me.

Today 10 Jan 19 they only delivered 1 phone instead of 2. So I called the upgrades department and spoke to Nelly 2min before 6pm 10jan19. I asked for a supervisor and she said he already left. I told her that i only received 1 phone and not 2. She started saying "you will only receive 1 phone as it is separate contracts" and before she could finish i got so aggravated because this is not the 1st time I'm doing an updrate with vodacom and i always receive both phones in 1 package. She then dropped the call on me because it was time to go home. I know for a fact that she dropped the call, because i was back to the main menu.

I called back and could only speak to the customer care call centre. I asked to speak to a supervisor again and the put me through to khumu "I think his name was" from Cape Town. Very sufficient man that managed to calm me down and advised he will call me in the morning and put me through to the upgrades department.

What makes me so angry is that now it is Friday tomorrow and they will say that the phone can only be delivered on Monday. Why am i yet again paying for their mistakes???

I need help from someone higher up as it seems that my complaining is not helping and the most of the people i have dealt with for 2years is *********** and my issues never gets resolved.

I have one question for Vodacom......

What consumer laws are you following to protect your customers? I am now worried that my personal info is at risk......

Regards, KV