Enough, am tired of vodacom endles problem

First I had so many issues taking my second contract with Vodacom. I had to fight for my write now that you saw that you were wrong you trying to claim money in a wrong way. When I receive my statement I saw that I was charged R10 extra on one of my account that doesn't even specify as to what is it for. I then decided to call 111 to get an explanation and was told that I activated airtime transfer on my number so I was charged R11 for that, I then requested prove that I activated that an how do it. I was advised that they can not see it and they will have to send it to another department whom I can not call whom I was advised that I will receive feedback within 24 hours. Two days later without receiving feedback I called in to find out and I was told my query is pending and requested a person who is handling my query to contact me instead that person kept on sending sms instead of a call. I asked how did I transfer this airtime because that line is a data line and no one seems to know. I called in again few days later and now I was advised that I have to wait for 48 working hours and again it was over. I was told this matter will be resolved before you debit but was incorrect