Endless problems with Vodacom since opening of Contract

ACCOUNT: I ********** -2

Since October of opening account I had endless problems and now once again... in period of 4 months the following happened:

1. I opened RedSelect+ account at Vodacom4U Shop in Menlyn (terrible service) and took 4 days just to open account. The consultant was very *********** and made numerous mistakes. First ported my number before I even was approved so I lost airtime and data. After 4 days account was approved because of consultant not knowing how to do his job. I eventually asked the guy next to him to help him what to do!

2. Monthly RedSelect+ amount is same since opening of contract in October 2017. Two months later they added another R40 on account. I want to know why adding R40 to account with no reason.

3. Vodacom stopped sending invoice statements since December 2017. I asked customer service to please send statements and still have received no statements from January 2018

4. Last year December I had in period of two weeks problems just to change bank details. Eventually it came out that the guy at Vodacom4U shop put my contract on some old or incorrect system. After two weeks, numerous phone calls and complaining on Hello Peter they eventually only could help me by making an exception to pay account manually which is very inconvenient.

5. Today I found on my bank transactions (after I paid my Vodacom contract manually on time) that they debited the amount of R239.59 on 1 February 2018 for UNKNOWN REASON and the reference number is not even my account number but someone else's account number!!

6. I contacted customer care about unknown debit order (from my bank account that they do not even have or ever had in the past because its a new account) and the lady could not help because the account department was closed - after hours. I hope that someone can see to this problem and fix asap and explain why debit order was done and with incorrect account number!

7. On same conversation with lady on point nr. 6 the lady said that on my cellphone number it states on their system that I am on PREPAID????? I still got my airtime and 2GB data beginning of month so how on earth can my account on your system show that I am on prepaid as I have a RedSelect+ contract?? I asked her to see who was last person to change on system that I am on prepaid and she could not give me an answer.

Since opening of my account I had endless problems and still even now two new problems has surfaced and there is no explanation why and how!!!

I am seriously considering changing to MTN as I have never ever heard or experienced of such terrible service before. It is almost unbelievable that such a big company have such poorly trained staff, from consultants at Vodacom4U shop (even the manager, Portia), Nadia from Vodacom4U head office, customer care consultants and Vodacom IT/technical department.

These 7 problems above is not even half of the minor issues that occurred during this time period of 4 months since opening of new contract.

If I do not get a response and problem fixed before Friday (48 hours) I am going to cancel contract and move to MTN.