CV
Chad V

1 reviews | Active since Jan 2017

13 Mar 2017, 22:43

Endless problems with Vodacom

<p>I have been trying to purchase a data bundle since Saturday and I keep getting an error message saying I don't have enough airtime, when I clearly do. I was told that there is a technical issue, however my number would be synchronised and the problem will be sorted. Not the case! I called again this evening and they synchronised my number and I still cannot buy a data bundle. Furthermore, I was given two different stories from two different agents when I called in. I have been with Vodacom for close to 8 years and I never experienced such shocking service.</p>

0
Replies (1)
Vodacom
Vodacom's reply14 Mar 2017, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,