Endless problems with Vodacom

<p>So here is my second complain within less than 1 week !!</p> <p> </p> <p>Last week I had a problem with my debit details which was never captured in the system. So my debit order went off the wrong account.</p> <p> </p> <p>My reference for that case is 1- ********** 8833 – “Casandra” was working on it but until this moment I haven’t received any feedback !!</p> <p> </p> <p> </p> <p>Now my new endless problem with Vodacom … I cancelled my contract on the 1st of July – reference number 1- ********** 7029.</p> <p>The lady ensured me that my contract has been cancelled and that I will be on prepaid from the 1st of August since my contract expired the 30th of July … this morning I received my voice and data bundle of my contract !!</p> <p> </p> <p>I called ********** , holding on for more than 30min to get assistance , someone answered the phone and never said 1 word !!! But I can hear everybody in the back ground making jokes and laughing … So I redialled the number and finally got “assistance” after holding on for another 15min.</p> <p> </p> <p>The lady asked me to hold for her because “the system is very slow “… So I hold on for another 20 min ( lets blame it on the “slow system” ) I gave up and ended the call and the lady did not even bother phoning me back even though she had my number !!</p> <p> </p> <p>At least she told me that my apparently my account is an arrears.</p> <p> </p> <p>How can this be if I went in to ABSA to pay that debit which went off on the wrong account ????</p> <p> </p> <p>I’m busy getting really fed up with Vodacom !!!</p> <p> </p> <p>Why did they never submit my application to change my debit order ??? Why was my contract never cancelled ????? There is so many unanswered questions but Vodacom does not give a **** about their clients !!!</p> <p> </p> <p>Why can't I get any assitance from Voadcom ???? Where to go ???? What to do ?????</p>