ENDLESS PROBLEMS VODACOM wants me to renew contract BUT DOWNGRADING INSTEAD OF UPGRADING

Good day

ID no. *** Vodacom cell ***

My name is shaakiera. I have been having endless problems with vodacom .

My original contract was for r349 then it went up to r524. 00 which i queried and the agents at customer care said I added a service of 5gigs which I had no clue of and that's why the payments for 2 or 3 months rejected coz I only authorized 349.00

No one resolved that query but then it starting affecting my credit score coz in my report was saying missed payment yet it was short payment. So I settled my arrears and started paying the r524 so my credit score doesn't get affected.

My contract is up for renewal . a lady called me from retentions offering me a discount on my contract saying I would only pay r99 monthly without a device.

I advised her I want a new device because whats the sense of binding myself up for another two years. She asked me to hold . which I did for over 20 minutes and then the call was cut.

I checked my credit report every month then I saw this agent did an enquiry without asking my permission. She has never even called back because I want that enquiry removed i did not authorize it.

Lastly I keep getting messages to upgrade. The total amount of my current contract I'm paying is r524 with data. The normal contract R349.00

Please advise why the only available deal to me is a Y5 a phone which I can buy cash, currently I'm using a huawei psmart 2019 so to renew and upgrade I will be infact downgrading how does that make sense.

The device I want to upgrade to is the huawei psmart 2021 blush gold . the contract deal = R299.00

I'm currently paying R524 so why can't I get a contract that is r299.00 . The last customer care agent told me I must call in and report the agent who did an enquiry without permission. And then the upgrade department must review it. But no one is getting back to me

Shaakiera Schroeder ***