LN
Lorinda N
1 reviews | Active since Dec 2009
07 Jan 2021, 13:10
Endless problems to get expired Vodacom converted to prepaid
Trying since 27 October to cancel a vodaom contract that expired 18 December 2020 and still being billed. We have phone several times and even yet today it states that the contract has not been cancelled. The only sms's received is to state upgrade date but no confirmationthat the contract has been cancelled.
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Replies (2)
Vodacom's replyOfficial
07 Jan 2021, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2021, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LN
Lorinda N's updateReviewer Update
13 Jan 2021, 20:52Thank you Dean from Vodacom for resilving this query.
LN
Lorinda N's update13 Jan 2021, 20:52
Reviewer Update
Thank you Dean from Vodacom for resilving this query.