TVDL
Terence Van Der Linden
1 reviews | Active since Jul 2009
30 Jan 2025, 11:03
Endless problems
Hi Vodacom I seem to have the same problem since November 2024 I get a phone call to upgrade me at no extra cost now all of a sudden cost goes up but I am not upgraded *** I get a phone call today where Vodacom has increased my billing but I get nothing in return. Olivera and Michelle tell me my account is as is but no it increases this is not customer service. I need help please
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Jan 2025, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2025, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TVDL
Terence Van Der Linden's updateReviewer Update
01 Feb 2025, 12:23Hi Vodacom
There seems to be a problem on your side:
It was agreed in November 2024 that my contract is going to be extended for a further 2 years at R299 per month with 20MB per second.
Now all of a sudden my account has increased and Vodacom has not kept to what I was given in November:
Who else can I contact etc to resolve this issue.
I have never in my life experienced such behaviour from a company.
It promises or gives and then increases the cost without even speaking to me that is CRAZY
I need an answer as soon as possible
Terence
***
There seems to be a problem on your side:
It was agreed in November 2024 that my contract is going to be extended for a further 2 years at R299 per month with 20MB per second.
Now all of a sudden my account has increased and Vodacom has not kept to what I was given in November:
Who else can I contact etc to resolve this issue.
I have never in my life experienced such behaviour from a company.
It promises or gives and then increases the cost without even speaking to me that is CRAZY
I need an answer as soon as possible
Terence
***
TVDL
Terence Van Der Linden's update01 Feb 2025, 12:23
Reviewer Update
Hi Vodacom
There seems to be a problem on your side:
It was agreed in November 2024 that my contract is going to be extended for a further 2 years at R299 per month with 20MB per second.
Now all of a sudden my account has increased and Vodacom has not kept to what I was given in November:
Who else can I contact etc to resolve this issue.
I have never in my life experienced such behaviour from a company.
It promises or gives and then increases the cost without even speaking to me that is CRAZY
I need an answer as soon as possible
Terence
***
There seems to be a problem on your side:
It was agreed in November 2024 that my contract is going to be extended for a further 2 years at R299 per month with 20MB per second.
Now all of a sudden my account has increased and Vodacom has not kept to what I was given in November:
Who else can I contact etc to resolve this issue.
I have never in my life experienced such behaviour from a company.
It promises or gives and then increases the cost without even speaking to me that is CRAZY
I need an answer as soon as possible
Terence
***
Vodacom's replyOfficial
06 Feb 2025, 13:08 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted, and the upgrade / migration has been reversed.
The Home Internet 20Mbps FUP has been deleted and the Home Internet 10Mbps TopUp activated effective 1 March 2025.
Regards Vodacom Consumer Website Team
The Home Internet 20Mbps FUP has been deleted and the Home Internet 10Mbps TopUp activated effective 1 March 2025.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2025, 13:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted, and the upgrade / migration has been reversed.
The Home Internet 20Mbps FUP has been deleted and the Home Internet 10Mbps TopUp activated effective 1 March 2025.
Regards Vodacom Consumer Website Team
The Home Internet 20Mbps FUP has been deleted and the Home Internet 10Mbps TopUp activated effective 1 March 2025.
Regards Vodacom Consumer Website Team
Best regards,