MN
Mboneleli N

1 reviews | Active since Nov 2009

04 May 2018, 18:08

Endless phone calls about debt that I do not know about.

Its been three months now that I have been getting calls from Vodacom from the ********** 708. They are alleging that I owe them R300.00. I only use one phone from Vodacom and the number is ********** 619 which is a prepaid. My last contract with vodacom ended in June 2015 and I made sure that it was closed. I am using this number to make phone calls and access internet via my computer and I have been paying for this cash. I am sure the network has the records of how I pay for my airtime and data for this number. I do not have another contract, and do not understand why i get calls from the network threatening me with legal action.

0
Replies (2)
Vodacom
Vodacom's reply04 May 2018, 21:08
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 May 2018, 11:41
Official

Hi Mboneleli

I have emailed you as per our conversation.

Kind Regards

Dane Larson