EP
Erik P
1 reviews | Active since Nov 2011
10 Jan 2019, 14:49
Endless issues with call center's empty promises
I have had numerous issues with issues with Vodacom after upgrading online!
After a previous issue, I was contacted and informed that I would be given a 1GB data bundle for the duration of the contract, which has not happened.
I've been trying to get it resolved literally spending hours on the phone being transferred from division to another.
I also called the call centre in November to cancel an existing data bundle which has still not been done.
Can someone PLEASE assist me in sorting this out.
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Vodacom's replyOfficial
10 Jan 2019, 15:00 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2019, 15:00
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
EP
Erik P's updateReviewer Update
17 Jan 2019, 09:16We are now a week later and the only progress that was made is I was told the online team will contact me and that has not happened yet.
I will definitely think twice before my next upgrade.
EP
Erik P's update17 Jan 2019, 09:16
Reviewer Update
We are now a week later and the only progress that was made is I was told the online team will contact me and that has not happened yet.
I will definitely think twice before my next upgrade.