Endless issues on my account and nobody wants to take ownership

<p>I went to the clear water Vodacom Branch on the 1st of July 2016, I wanted to cancel my contract. I was informed by the agent at the shop that my contract only expire on the 4th of July but they will load the cancelation. I am going to pay the normal fee for July. He also informed me that I do get the normally monthly data a 2 gig daytime and 2 gig night owl but I will have to use this before the 4th. On the 1st of September I was debited with R1800.00. I tried to call the call center and was transferred from one department to another for almost 2 hours. I went to the Vodacom Shop that afternoon to ask for assistance. Firstly they said the cant and I will have to call the call Centre. I told the agent I tried that but could not get any department to assist. The agent then called the call Centre spend almost 1 hour on the line just to get to someone to assist. He said the query has been logged but it can take up to 21 working days to sort the query out.</p> <p> </p> <p>I received a call on 8th for a person from Vodacom to advise me that the cost occurred was for data I used, I explained to her that I know it was for data but I was billed incorrectly. She then said she will refer the complaint again to data support. I asked for a ref number but she couldn’t give me one ( try to get any reference number is a mission )</p> <p> I only want the issue to be sorted.</p> <p> </p>