Endless intallation and router delivery delays

i signed up for Fibre intallation on 26th November 2019. it has now been over a week and have not recieved the free LTE promised to me or the router with was expected to be delivered. the Linkafica intallers in the bluff area are unaccomodating. they refuse to com in on a weekend and expect the customer to compromise there work hours to accomodate them. very poor and dissapointing service