SM
SESHNI M

1 reviews | Active since Mar 2012

04 Jan 2017, 16:13

ENDLESS HASSLES WITH VODACOM SINCE UPGRADED

<p>..I have taken the time to post of my absolute nightmare with Vodacom from July this year. I cannot believe that Vodacom..being one of the best service providers for years..the service has gone downhill very badly! I upgraded my contract in July via telesales..the person did not advise me that there is no stock..I had to wait 2 weeks and constantly follow up.. finally received my phone and could not make use of it..as the stupid consultant did not register the new sim card..had to go through the inconvenience of going to customer care at midrand just to get this sorted out as my account was blocked! Thereafter.. I had problems with Cellsure insurance as they registered the incorrect number for insurance..after no feedback regarding the change..I cancelled and awaiting credits to be allocated to my account. Now I migrated to a top up package 2 months ago and apparently there is a glitch in the system where most clients have no service..I have no service for a week now. I want to cancel my contract with no penalty fees as this is absolutely ridiculous!!<br />I will definately be taking this up with the consumer board of council and wendy knowler!</p>

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Replies (2)
Vodacom
Vodacom's reply04 Jan 2017, 16:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Jan 2017, 11:04
Official

Good Day S Moodaly

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, we have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support