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shelley R

1 reviews | Active since Mar 2014

22 Sept 2020, 16:56

Endless harassment by Vodacom

For the last two weeks I have been absolutely battered to the point of exhaustion, by multiple phone calls daily - at all times of day - that my Truecaller app identifies as ''Vodacom Upgrades Department''. After the first call I blocked the number, but I kept receiving calls from a host of different numbers, all listed as Vodacom Upgrades. Blocking all of the numbers has no effect - the number simply changes each time. Today I finally answered a call and very impolitely asked the person if there was any way the calls could stop. His response was "only if you upgrade"! I can only assume that Vodacom has enlisted and incentivised a large army of *********, desperate, inconsiderate salespeople (who clearly work for commission), to endlessly harass their customers and impose upon their privacy.

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Replies (2)
Vodacom
Vodacom's reply23 Sept 2020, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Sept 2020, 14:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team

Best regards,