Endless escalations - no help, no satisfactory solution!

I am not sure if this is the correct service provider for my Vodacom wifi but needed to express my complete dissatisfaction for the poor level of service and technical assistance I have experience from Vodacom Fibre. Signed up in November, service started in January, they failed to activate it timeously which left me without wifi service for 4 days and then more recently I have experience the same, going in for 5 days of no internet or wifi! I have cancelled with immediate effect out of sheer frustration. My livelihood is at stake as I work from home and have children who have online classes. I cannot fathom how a company of this mammoth size does not have skilled technicians who can assist within at least 24 hours, not 72 hours and then escalate and add another 72 hours!! No - this is wrong and I have to pay a cancellation fee and installation fee. Dropping off a router involves no installation - where is the fairness in this. Disgusted right now and sorry I ever opened the door to that sales person.