JA
Joze A

1 reviews | Active since Jul 2018

30 Nov 2020, 20:51

Endless cancelation of contract and my account still gets debited

My contract ended and I then cancelled it, I still got debited the following month but i accepted it as it may not have been updated on their system, I then cancelled that same contract more then two times after that and yet I still get debited and to make things worse its a sim I got with the 2nd phone that gets airtime and I never used that sim once, I'm not even sure if I still have that sim, is there any point in phoning and canceling this contract again? I don't even want to get reimbursed would just like to finally be rid of vodacom's ****py service.

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2020, 07:12
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team