1 reviews | Active since Oct 2016

07 Oct 2016, 21:01

Endless Account issues

<p>I am totally disgusted with vodacom endless account issues i was billed for a data package i never signed for my acount debited 3times i had to reverse the amounts myself because nobody phones you back to sort it out tonight i get a sms saying that i am in arears but I AM ON DEBIT ORDER ...***....you send me a sms to say update your banking details which i did then i call the call centre tonight and they tell my that i requested to pay cash *** where do you get this info????????? AGAIN I AM ON DEBIT ORDER AND MY $@$#!$@$ ACCOUNT IS UP TO DATE I AM NOT IN ARREARS .....can someone that actually knows what they doing contact me ********** 818 / ********** 151086 i am paying you guys 4-5k per month but the level of service i am receiving is pathetic to say the least.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Oct 2016, 08:14
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

Best regards,