Ending of my contract without permission given and overcharging contract cancellations . I HATE VODACOM!!!!

<p>I contacted Vodacom to enquire about premature cancellation of number ********** 444. I was emailed a quote on the 20-10-2016 ref 613603. I didn't react on the quote at the time. I called again on the 28-11-2016 requesting a new quote for premature cancellation. The person on the phone gave me an amount of R5200 and somethinf and said they will send me the quote via mail. I never received the quote and when I called back I was told that my number could not be found on the system as it has been cancelled and my number is now on prepaid. I have never given anyone permision to cancel my contract as it was only an enquiry from my side. On the 9-12-2016 I went to Vodacom shop Cape gate and the agent contacted Mr Sello Nkabla in the cancellations department . I spoke to him and he then put me through to legal department who said I must speak to cancellations. I said cancellations put me through to you so you need to sort it out. The person said we will have a confereance call with mr sello and it was explained to mr sello that the account was double charged as they said the settlement was over R10 000. Mr Sello promised and assured me everything will be sorted out by the next day and if not I can call the call center and ask for him. He said there is no reference number I must use the date which was the 8-12-2016. I called to speak to him but to no avail. I went into Vodacom again on the 14-12-2016 to resolve the issue. The service person at D'Ville center called the cancellations department again. He spoke to Zandile who was completely useless and of no help who doesn't listen and have the attention span of a dead rat. The agent got so frustrated that he had to put the phone down and called again. In his own words if Vodacom agents struggle like they do then they feel sorry for the customers. We got throught to Simphewe who transfered us to lega again. Legal again transfered him back to cancellations where he got through to G****tso. G****tso was of no help and I ask to speak to the superviser. I got through to Robin Luisegang and she said they need to investigate and get back to me. 7-14 days is unacceptable and in the mean time I must for out R10600 which is not fair. All this because I enquired about a cancellation and some idiot cancelled my contract. I have no interest in renewing my contract with Vodacom as I am beyond the point of dealing with all these new incompatent people.</p>