RM
Rofhiwa M
1 reviews | Active since Jan 2020
12 Jun 2020, 10:37
End Relationship with Flook
our partnership with Flook is bull****. I ordered goods over a month ago with an expectation that i would receive them with a week. I paid my money already. They do not have any cellphone that i can call, they ignore my email.
I am not even sure if i will get my money back or my goods atleast. This is hala frustrating.
It was because of a R100 voucher that i received from vodacom to shop at Flook online store. I have never experienced any worse service like this before. I do not know how to reach them.
Its been over a whole month since they had my money. They do not communicate for ****.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
12 Jun 2020, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jun 2020, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Jun 2020, 13:54Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly visit the following link to log your dispute complaint: https://www.flook.co.za/contact
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly visit the following link to log your dispute complaint: https://www.flook.co.za/contact
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jun 2020, 13:54
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly visit the following link to log your dispute complaint: https://www.flook.co.za/contact
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly visit the following link to log your dispute complaint: https://www.flook.co.za/contact
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,