End of contract - airtime taken away

Item: Vodacom
Rating: 1
Author: Stephanie T

I cancelled my contract on 1 April 2019, I was told my contract will move to prepaid on 1 May 2019. My airtime of over R400 was forfeited today. Today is not the 1st of May! One consultant tells me it suppose to end tonight at midnight and one tells me it should end today and the number wouldn't work until tomorrow. My number is working today and today is not the 1st of May 2019 so why is my airtime taken away when it is still April???

Helpful (0)

Replies (1)

Vodacom's replyOfficial

30 Apr 2019, 09:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply30 Apr 2019, 09:10

Official