CE
Candice E

1 reviews | Active since Jun 2013

02 Feb 2017, 14:23

End of contract.

<p>I signed a 24 month concract with Vodacom which expires on 9th of March. I phoned to ensure that this contracts terminates on the 9th of March and does not continue only t find that i can only cancel the contract as of the 31st of march. I have my long term cell phone contract also with vodacom and past my first hiccup with them (which was sorted out) they have been great. The contrct i wish to end if my data contract which i do not use anymore since I got Fibre. I dont think its fair to charge someone a whole extra month when the contract expires on the 9th and im not using the data anyway. Im happy for it to be prorata'd as it was the first month of payment.</p>

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Replies (2)
Vodacom
Vodacom's reply02 Feb 2017, 14:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Feb 2017, 10:45
Official

As per telephonic discussion,feedback provided.