EPDK
Elma Pienaar De Kock
1 reviews | Active since Mar 2022
01 Mar 2022, 12:23
End contract. Renewed without my permission
I had a extra dafa bundle and unfortunately my son lost his phone. Therefore had to wait for contract to end. Vodacom shop bloemfontein told me early last year that contract end Aug 2021. When I visited the shop again they said that the contract was renewed May 2021. I did not give any permission as I did not have a phone anymore. I phoned several times to explain and requisted proof. No response. Last month I received bad debt letter. This is not acceptable. Who can assist
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Replies (1)Vodacom's replyOfficial
01 Mar 2022, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2022, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
