***** enablers and an institution that doesn’t care about their Clients

Urgent Complaint Regarding *****ulent Activity and Lack of Investigation

To Whom It May Concern at Vodacom and TymeBank I am writing to express my profound disappointment and frankly, outrage, at the handling of a serious ***** case involving my mother and your respective institutions.

It is utterly unacceptable that both Vodacom and TymeBank have seemingly dismissed this matter, claiming the ***** claim is "not valid" and therefore closing the case, effectively allowing ********s to win at the expense of a vulnerable, unemployed 60-year-old woman.

My Mother was a victim of a sophisticated **** facilitated by a *****ulent Vodacom SIM swap and the exploitation of the Tobi App functionality. This was not a simple oversight on her part; it was a targeted ******** act that both your systems, it appears, failed to prevent and are now failing to adequately investigate. The fact that an unemployed elderly woman, who is already in a precarious financial situation, has been ****med in this manner is deeply distressing. To then be met with a lack of serious investigation and a dismissive attitude from both Vodacom and TymeBank is frankly appalling. It sends a clear message that the security and well-being of your customers, particularly the most vulnerable, are not a priority, as this matter has been ignored for close to a year now since the last communication and update on whether or not there is a pending investigation.

I demand a thorough and transparent explanation as to why this case is being deemed "not valid." What specific steps have been taken to investigate the *****ulent SIM swap and the subsequent activity through the Tobi App? What evidence supports your conclusion that no further action is required? Simply closing the case is not an acceptable resolution.

The negligence displayed in allowing this ***** to occur and the subsequent lack of commitment to a proper investigation are deeply concerning. We expect both Vodacom and TymeBank to take responsibility for the vulnerabilities in your systems that allowed these ********s to succeed.

We insist on a reopening of this investigation with immediate effect. We require a clear outline of the steps that will now be taken to identify the perpetrators and recover the ****** funds. Failure to do so will not only prolong the financial hardship of the victim but will also severely damage the already tarnished reputation of both your companies in the eyes of your customers and the wider public.

FSCA South Africa, Financial Intelligence Centre institutions should be accountable for all financial transactions relating to *****. Report measures taken to investigate and mitigate such activities, not to just dismiss and dismiss case with a “the breach was not on our side”

Vodacom and TymeBank Now your businesses look like they are enablers of *****.

Sincerely, Lungelo Mdluli *** ***