DR
Dahmion R

1 reviews | Active since Jul 2018

08 Feb 2020, 12:15

****EN DISAPPOINTED

SO I SIGNED UP FOR A NEW CONTRACT WITH VODACOM ONLINE AND IT STATED THAT THE CONTACT INCLUDES 2GB anytime +2GB nightowl DATA HOWEVER ON THE 1ST OF FEBRUARY I WAS SUPPOSED TO GET MY DATA AND I ONLY GOT 2GB anytime DATA NO nightowl DATA

I PHONED VODACOM THIS MORNING AND THE LADY AT CUSTOMER SERVICE TOLD ME I'M NOT SUPPOSED TO GET 4GB DATA THEN SHE PUT ME THROUGH TO SALES AND THAT LADY TOLD ME I'LL HAVE TO CALL CUSTOMER SERVICE AGAIN AND FIND OUT HOW MUCH DATA WAS ALLOCATED TO MY SIM AFTER I TOLD HER THAT I PHONE CUSTOMER CARE AND THEY PUT ME THROUGH TO THEM

SHE DIDN'T EVEN LISTEN TO WHAT I HAVE TO SAY SOUNDED LIKE SHE WASN'T EVEN THE MOOD TO DO HER WORK OR TO BE AT WORK TODAY

I MEAN I PAY FOR SOMETHING I DON'T GET PLUS WHEN YOU PHONE VODACOM THEY CONSULTANTS HAVE A NASTY ATTITUDE NO CUSTOMER CARE S****S IF TO SAY THE LEAST

0
Replies (2)
Vodacom
Vodacom's reply10 Feb 2020, 08:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Feb 2020, 15:54
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our telephonic conversation, we have resolved your query.

Regards,

Vodacom Consumer Website Team

Best regards,