Empty Vodacom promises. 1 Month and waiting
@vodacom @vodacom111 Its now a month since I logged a SR*** complaint\request about #Vodacom FTTH. Had some promises (even on this forum) that action would be taken but they turned out EMPTY. Seems #Vodacom and their contractor #Altron just not interested in sorting this out and as long as they have the power to just continue billing. There should be laws against this kind of abuse of clients. Thousands of people report they continue billing for months. We are powerless.
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Vodacom's replyOfficial
18 Dec 2020, 08:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Dec 2020, 08:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team