Empty promises with no feedback,..!!!

Its has now been a week since I have reported my billing issue to Vodacom, Yet no proper resolution or feedback or any update on my mails that i have sent to Daiyaan Adams. He makes as if he did not receive them.<br> <br> No refund as was promised by the social media team.<br> <br> Vodacom is a joke and so are the staff members making empty promises.