Empty Promises to assist in Change of Ownership,

Item: Vodacom
Rating: 1
Author: Pieter F

Vodacom reacted to post on Hellopeter and undertook to call me and resolve the problem of ownership of my deceased wife's Vodacom account.

As previously experienced they did not keep their promises and did not call me and I am still waiting for there call.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 May 2020, 14:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 May 2020, 14:11

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Pieter F's updateReviewer Update

20 May 2020, 16:18

Dear Vodacom

Thank you for responding to my note on Hellopeter, after almost a year of asking and begging to transfer ownership of my deceased wife's account to my portfolio I have the received the good news that it is approved. Thank you for your response. The matter is now resolved.

Regards
Pieter J

Pieter F's update20 May 2020, 16:18

Reviewer Update